Objective of the Role
To assist with member queries relating to services provided by Broker Network and other providers and to conduct proactive development calls to allocated members in line with agreed objectives.
Duties to include but not limited to:
- Acting as a friendly approachable contact point for all Members
- Applying effective troubleshooting techniques to ensure issues are satisfactorily resolved
- Reporting on all development calls and to refer relevant enquiries to the appropriate persons
- Applying focus to the development of the Members accounts in accordance with agreed objectives/business plans
- Supporting in planning events and activities, collating information and ensuring Member critical information is up to date
- Ensuring Member resource information is readily available and accurate – Members website
The Person
Candidates must have previous Insurance and customer service experience with a good working knowledge of Microsoft Word and Excel. Excellent communication, interpersonal and organisation skills are also required to be successful in this role.